The Yale Lifetime Security Guarantee is only valid when the following terms and conditions are met in full:
The home must have been broken in to via forced entry through a PAS24 door or window covered by the Yale Lifetime Security Guarantee.
The benefits of the Yale Lifetime Security Guarantee only apply where entry is gained to the property through the failure of a component covered by this guarantee.
In order for a door or window to be covered by the guarantee, all window hardware (handles, hinges, and window locks) must be Yale components or approved by Yale. All door hardware (handle, cylinder, multi-point door lock, hinge and TS008 letterplate) must be Yale components or approved by Yale.
The guarantee does not cover components from other suppliers that may have been used on the product. If the break in to the property is judged to have occurred due to the failing of any other component (for example broken glass) none of the a
bove benefits will be paid.
The guarantee will not apply if the goods have not yet been fully paid for (i.e. there is an outstanding balance for supply and installation).
The door or window must have been fitted by an approved member of the ‘competent persons scheme’ To find your MTC (Minimum technical competence) installer please visit www.gov.uk
This guarantee shall not operate and will have no effect if the hardware has been incorrectly fitted, adjusted, maintained or operated.
The guarantee will not apply if the product has been subjected to abuse, vandalism, negligence or subjected to forces and stresses beyond recommended levels prior to the break in.
The guarantee will only be valid providing no modifications, repair or alteration has been made without approval.
Yale recommends that the door and/ or window hardware is lubricated at least twice a year – please ask your installer for advice on maintenance. The decision of the Yale service engineer is final in respect of
(i) whether the door or window has been maintained according to care instructions
(ii) whether any modification/repair has been made and
(iii) whether entry has been gained through failure of a Yale component
When the break in occurred the door or windows must have been securely closed and locked.
Windows must not be in the night vent position.
All claims are subject to the property being occupied and furnished.
The guarantee is applicable to residential properties in the UK and Eire only. Commercial properties are excluded.
The claim and all supporting documentation must have been notified and submitted to Yale within the time limits noted above. Failure to comply with these time limits may invalidate the claim.
The guarantee is non-transferable to a new owner if the property is sold.
Subject to the conditions above, this Lifetime Security Guarantee is valid for the lifetime of the Yale components. Lifetime is defined as the number of years that the product is reasonably expected to last, determined through standard industry testing and taking into account frequency of usage, the length of time that the materials used to create the product are expected to last, and whether or not the product has seen more use that is deemed to be acceptable.