In the Unlikely Event of a Break-in Yale Lifetime Guarantee Terms and Conditions Thank you for choosing a Yale Window for your home. By choosing a window fitted with a complete suite of Yale security hardware, you have the reassurance that your home has high levels of protection from the trusted brand in home security. To provide added peace of mind, your new window is supplied complete with a Yale Lifetime guarantee, which provides a number of extra benefits once you register. Within 28 days of the windows being fitted the Yale Lifetime Guarantee registration form must be fully completed online at www.yale.co.uk or fully completed and delivered to: Yale Lifetime Guarantee, Yale Door & Window Solutions, School Street, Willenhall, WV13 3PW, Once your guarantee is registered, in the event of a burglary or break in taking place in your home due to the failure of Yale Window security component, Yale offers you the following compensation, subject to the terms and conditions outline below: Up to £250 off any initial call out fee to a locksmith or other professional tradesman to secure the property, including any temporary security measures. Please pay the installer direct and then provide the original receipt to Yale and up to £250 will be reimbursed by cheque direct from Yale. If the window requires repair or to be completely re-made and installed, Yale will pay up to £1,000 to the original window supplier (or equivalent). This will be paid by Yale directly to the window supplier. Yale will make a goodwill payment of a £1,000 for the inconvenience and distress caused. If following the break in, you make a claim on your home insurance and this leads to an excess payment, Yale will pay up to £1,000. Just provide a copy of the insurance claim form, plus a copy of a receipt showing payment of the insurance excess. In addition by registering your window(s) for this Yale Lifetime Guarantee you can enjoy a 10% discount code for use against Yale security products purchased online at www.yalestore.com (Please note this discount does not apply to fitting and installation charges, spare parts, clearance lines or package and postage fees). If components covered by the Yale Lifetime Guarantee were correctly fitted, adjusted and maintained, and one of the Yale products failed during the break-in, we will issue the above payments within 30 days of the claim being approved. In the event of a break in If the property is broken in to, please arrange for the property to be secured by an appropriate professional and obtain a receipt of the professional call out charges and any temporary security measures. Call the police and obtain a crime reference number. Contact the company that originally installed your Yale Windows within 7 days and notify them of the break in and that you require a repair to the window or a new window. Submit a written claim to Yale within 7 days of the break-in, including your crime reference number and the name and address of your window installer. Yale will send a service engineer to visit the property within 10 working days of receiving your claim and will assess which components failed on the window during the break-in and whether the terms and conditions have been met. Please provide access and cooperation in order for the service engineer to assess the claim, between Monday - Friday in the hours of 9:00 – 17:00. Notification of any claim must be made to Yale within 7 days of the break-in. Any supporting documentation must be supplied to Yale within 30 days of the break-in. Conditions The Yale Lifetime Guarantee is only valid when the following terms and conditions are met in full: The home must have been broken in to via forced entry through a window covered by the Yale Lifetime Guarantee. The benefits of the Yale Lifetime Guarantee only apply where entry is gained to the property through the failure of a window component covered by this Guarantee. In order for a window to be covered by the Guarantee, all window hardware (handles, hinges, and locks) must be Yale components. The Guarantee does not cover components from other suppliers that may have been used on the window. If the break in to the property is judged to have occurred due to the failing of any other component on the window (for example broken glass) none of the above benefits will be paid. The guarantee will not apply if the goods have not yet been fully paid for (i.e. there is an outstanding balance for the supply and installation of the windows) The Yale Window must have been fitted by a FENSA registered installer. A list of FENSA registered installers is available online at www.fensa.co.uk. The Guarantee will not apply if the product have been incorrectly fitted, adjusted or operated, other than to the manufacturer’s instructions. The Guarantee will not apply if the product has been subjected to abuse, vandalism, negligence or subjected to forces and stresses beyond recommended levels prior to the break in. The Guarantee will only be valid providing no modifications, repair or alteration of the window has been made without approval. The window hardware must have been maintained and lubricated at least twice a year, in accordance with Yale recommended maintenance instructions provided by the window installer. If not supplied by the installer, a copy of window care instructions is available on request. The decision of the Yale service engineer is final in respect of (i) whether the window has been maintained according to care instructions (ii) whether any modification/repair has been made to the window and (iii) whether entry has been gained through failure of a Yale component When the break in occurred the windows must have been securely closed (not in night vent position) and locked with the keys provided. All claims are subject to the property being occupied and furnished. The Guarantee is applicable to residential properties in the UK and Eire only. Commercial properties are excluded. The claim and all supporting documentation must have been notifies and submitted to Yale within the time limits noted above. Failure to comply with these time limits will invalidate the claim. The guarantee is non-transferable to a new owner if the property is sold. Subject to the conditions above, this Lifetime Guarantee is valid for the lifetime of the Yale window components. Lifetime is defined as the number of years that the product is reasonably expected to last, determined through standard industry testing and taking into account frequency of usage, the length of time that the materials used to create the product are expected to last, and whether or not the product has seen more use that is deemed to be acceptable.