Terms and Conditions

Yale’s new Partnership Pledge Plus scheme is your opportunity to access our renowned security expertise and gain an audited 15-year guarantee

Yale Door and Window Solutions guarantees that it will replace free of charge any Yale Door and Window Solutions products from the following ranges: ‘Yale Window Lock‘, ‘Cavity Fit Restrictor’, ‘Defender hinge’, ‘Virage handle’. ‘Yale AutoSecure’, Yale Multipoint Lock, ‘Platinum 3 Star Cylinder, ‘Superior KM 1 Star cylinder when used in conjunction with a Yale 2 star handle set or Yale approved cylinder guard’ , and ‘Restricted RS’ which fail to function correctly due to manufacturing defects.

The product must have been supplied to the window and/or door fabricator by Yale Door and Window Solutions within 15 years from the date of its manufacture/ supply as marked on the individual products, packaging and despatch notes.

Yale Door and Window Solutions will replace defective products on an exchange basis of new product for the faulty one. Failure to return the ‘defective’ parts within 14 days may invalidate this guarantee and result in any replacements supplied being invoiced.

  1. No claim can be considered until Yale Door and Window Solutions have been provided with the opportunity to inspect the product on site
  2. Yale Door and Window Solutions will at its sole discretion attend with its own work force to replace defective parts. The costs of installation are not included under the terms of this guarantee.
  3. The Yale Door and Window Solutions ranges of domestic ‘Austenitic’ window hardware ranges as stated above are covered by the 15-year guarantee.
  4. Yale Door and Window Solutions reserves the right to supply alternative products that it deems of a similar or better value or quality, where the products claimed under this guarantee are obsolete, obsolescent or otherwise unavailable.
  5. Claim must be made with the seller from whom the products were directly purchased.
  6. All windows and doors must be PAS24 compliant and fitted with the following hardware where applicable, Yale Lock, Yale Cylinder and Yale Window Hinge from the above ranges

Exceptions

  1. Proof of date of supply may be required by Yale Door and Window Solutions on request.
  2. This guarantee is not retrospective and does not affect any statutory rights which may apply.
  3. This guarantee shall not operate and will have no effect if the products supplied by Yale Door and Window Solutions have been incorrectly fitted, adjusted, maintained or operated, or if the product has been modified without the written agreement of Yale Door and Window Solutions, or used for other than its intended use.
  4. Yale Door and Window Solutions reserves the right to recover all costs incurred if a claim is found to be false.
  5. This guarantee term is applicable to originally supplied product(s) only and not product(s) supplied as replacements under guarantee. The maximum period of this guarantee is 15 years.
  6. The Company will not be liable for any defect which may occur due to change of building use or failures caused by atmospheric or chemical conditions for which the product is not suitable
  7. The company shall not have any liability for economical or consequential loss for breech of this warranty, nor for loss or damage as a result of incorrect selection or use of Yale hardware.
  8. This guarantee is only applicable to the Yale door and window solutions ranges detailed above,  liability will not be accepted for any third party ‘Yale approved’ hardware.
  9. Excludes surface finish on all door hardware, Yale door and window solutions standard surface finishes apply according to product.