Yale Security Guarantee Terms and Conditions



  • The guarantee is only valid when the following details have been adhered to. This guarantee is not transferable
  • The registration guarantee form has been correctly completed in full and received at Yale Door and Window Solutions, School Street, Willenhall, West Midlands, WV13 9PW or the online registration form has been correctly completed in full at www.yaledoorandwindowsolutions.co.uk within 14 days of the doors and/or windows being fitted.
  • Doors and/or windows are securely closed, deadlocked with the key and the key removed from the cylinder lock, and not in the night vent position.
  • Yale approved British standards security compliant (PAS11 for windows, PAS24 for doors) hinges and handles are fitted to the windows and doors.
  • Yale approved Kite marked cylinders are fitted to all doors.
  • Yale door and/or window locks have been installed and adjusted in accordance to Yale’s installation fitting instructions.
  • All of Yale door and/or window locks and moving components (locks, handles and hinges) should be kept free of dirt and should be lubricated twice yearly at equal intervals by the registrant with light machine oil.
  • In the unlikely event of a break-in whereby a Yale door and/or window lock has been subject to a manual intervention and forced entry have been gained, the registrant shall immediately contact the registrants door and window installer and provide the installer with full details of the forced entry and the relevant crime number issued by the local Police Force within 14 days of the forced entry.
  • The registrant’s installer in conjunction with the original door and/or window manufacturer’s service accompanied by a fully qualified Yale Design Service Engineer will conduct a full investigation.
  • If it is established that the doors were manufactured, installed, correctly adjusted and maintained, Yale may at its sole discretion repay any insurance excess payable under your home contents policy, up to a maximum of £1,000.
  • Proof of insurance excess and installation date is required to support your claim and to enable Yale to process any payment under this scheme.
  • Only one claim shall be made per registrant during the guarantee period.
  • This security guarantee excludes liability for forced entry from manual intervention through any double doors or French door applications and installations where any fixings for Yale products are not fixed firmly into steel, including mullion fixings. In additional to this both the master door and slave door must be secured independently with Yale shootbolts fitted at both the top and bottom of both doors and secured into the keeps.
  • This security guarantee excludes liability for forced entry or manual intervention for exposed parts of the locking mechanism (Lock, cylinder, and keeps), however caused.
  • The guarantee period shall be for a term of 10 years from the date of installation of the windows and/or doors incorporating Yale’s security door and/or window locks and only the original registrant of the guarantee shall be able to enforce the rights under this guarantee.

The provisions contract (Rights of the Third Party) at 1999 shall be excluded.